Why is my account stuck on verification? That is the question most players bring here after uploading documents and watching the status stay unchanged. The usual cause is a mismatch between the details on the account and the details on the document, or a photo that is too blurry or cropped for the reviewer to accept.

Identity verification that stays pending or gets rejected

The player uploads a passport or bill, the status goes back to pending or turns into a rejection notice, and nothing moves for days.

• The name or date of birth on the account differs from the document.
• The photo is blurred, cropped at the edges or covered by glare.
• A document is expired or a copy of a copy.
• The proof of address is older than the provider accepts or shows a different address.
• The same document was uploaded several times and the oldest copy is now unreadable.

1. Open the profile section and compare your name, spelling and birth date with the document line by line.
2. Fix any difference in the account settings first, since a corrected document will still fail while the profile is wrong.
3. Photograph the document flat on a table with even light and no flash reflection.
4. Make sure all four corners and the machine-readable strip at the bottom are inside the frame.
5. Upload the highest-resolution version your phone camera produces, not a screenshot of a photo.
6. For a proof of address, use a document that shows your full name and the address exactly as it appears in the account.
7. Send one file per document type instead of combining pages into a single blurry image.
8. Check that the file format is one the upload field accepts before submitting.
9. Remove the older rejected copies if the profile lets you delete them.
10. Watch for a notification that asks for a specific correction rather than a general rejection.
11. Supply the corrected document only for the item named in that request.
12. Keep the original files on your phone in case the review asks for the same documents again.
13. Avoid creating a second account to speed things up, because duplicate accounts slow the review down.
14. Make sure no one else has used your payment details or address on another profile.
15. Allow the review to run its course before uploading more files, since extra uploads reset the queue.
16. Contact support through the chat or email channel in your profile once a document is clearly legible but the status still does not change after a reasonable wait.

Games and pages that will not load on a phone

On many phones the lobby opens but a game spins on a blank screen, or the page freezes when the player taps a tile.

The https://megariches.gb.net/ site is designed to run in a phone browser, so problems here usually come from the browser itself rather than the account.

• The browser is out of date or is a limited in-app browser opened from a social or messaging app.
• Too many tabs are open and the phone is short of memory.
• The connection drops between Wi-Fi and mobile data while a game is loading.
• An ad blocker, proxy or VPN is interrupting scripts the game needs.
• Cached data from an earlier session is being reused.

1. Close every tab and reopen the site in the phone’s main browser, such as Chrome or Safari.
2. Update the browser to its latest version from the phone’s own store.
3. Turn off any ad blocker or privacy extension for the site and reload the page.
4. Disable the VPN or proxy, which can route game traffic through a server the game does not accept.
5. Clear the browser cache and cookies, then sign in again.
6. Restart the phone so memory is freed before a session.
7. Switch from Wi-Fi to mobile data, or the other way round, and watch whether loading improves.
8. Test a different game from the same provider, which shows whether the fault is one title or the whole lobby.
9. Try another phone or a tablet on the same network to separate a device fault from a network fault.
10. Allow the page to complete loading before tapping a game, since an early tap can leave a blank frame.
11. Keep the browser in the foreground and avoid switching apps while a game is starting.
12. Turn off battery saver and data saver for the browser, as both can block active content.
13. Check that the phone’s system storage is not full, which stops the browser from writing temporary files.
14. Log out of the account and sign in fresh from the main page.
15. Contact support and name the game, the phone model and the browser if the same screen fails after these steps.

A withdrawal that stays pending past its usual stage

The request shows as pending in the history, the balance has already dropped, and the status does not advance.

• Verification is still open, and payouts are held until it closes.
• A bonus is attached to the balance and its play conditions are not finished.
• The withdrawal method or account name does not match the player’s own details.
• A pending request is already open, and a second one is not the cause of the wait.
• The request is queued and has not yet reached the payment stage.

1. Open the transaction history and note the exact status of the request.
2. Confirm that verification is complete, since a pending document stops payouts at the first check.
3. Review any active bonus and whether its play conditions are met.
4. Check that the payout details belong to the same person as the casino account.
5. Look for a second pending request that may have to be cancelled or completed first.
6. Make sure the balance is not locked by an open game round.
7. Close any game that is still running in another tab.
8. Wait for the stated review stage, which comes before the money leaves the casino.
9. Keep the request open rather than cancelling and resubmitting it, which sends it back to the queue.
10. Check the email and message inbox for a request for more information.
11. Answer that request with the exact document named, without extra files.
12. Confirm that no card or bank detail on the account has expired or been replaced.
13. Note the time and reference of the request so support can find it quickly.
14. Compare the status with the previous payout, which shows whether the delay is new.
15. Contact support with the reference in hand if the status has not moved after the review stage and verification is fully complete.

A deposit taken by the bank but missing from the balance

The bank statement shows the payment has left, yet the casino balance is unchanged.

• The payment sits in an authorisation hold that the casino has not yet received.
• The deposit was made while verification was still open.
• The payment details on the account are wrong or belong to someone else.
• A bonus code was applied but did not match the deposit.
• The page was closed before the confirmation screen appeared.

1. Wait a short while and reload the balance before doing anything else.
2. Check the transaction history for a deposit entry in any status, including pending.
3. Keep the bank statement or receipt that shows the payment left your account.
4. Confirm the deposit went to the correct account and was not sent as a transfer to a wrong recipient.
5. Check that the payment details on the account carry your own name.
6. If a bonus was meant to apply, confirm the code was entered before the deposit, not after.
7. Note whether the bank marked the payment as pending or completed.
8. Do not send the same deposit again while the first is unresolved, as a duplicate can create two charges.
9. Log out, log in again and reload the history page.
10. Try a small separate action such as opening the cashier to refresh the account state.
11. Confirm verification is complete, since some balances are held until it is.
12. Write down the amount, the time and any reference from the bank.
13. Contact support and attach the receipt, describing the deposit as missing from the balance.
14. Ask the bank to confirm whether the payment was captured or only authorised.
15. Keep the support conversation open until the balance matches the bank record.

Finish verification with clear, matching documents before your first deposit, and most of these blocks never appear.